Cancellation & refund policy
Plans change. This page explains what happens when they do, so nobody is arguing about it on the morning of a trip.
Last updated: August 2026
Confirming a booking
A booking is confirmed when you accept our written quote and, where an advance applies, the advance is received. Wedding vehicles, tour packages, hotel bookings and multi-day outstation trips normally need an advance to block the vehicle or room. Short local runs and airport transfers usually need nothing up front.
If you cancel
- The earlier you tell us, the more we can return. Cancellation terms are stated in your written confirmation for that specific booking.
- The advance covers a vehicle or room we have already taken out of circulation for your date, so it may be partly or fully retained on short notice.
- Hotel and train cancellations follow the hotel’s or railway’s own rules, and we can only pass on what they release to us.
- Peak dates — wedding season, Puja, long weekends — carry stricter terms, because a vehicle blocked for you cannot be resold late.
If you change the trip
Changing a date, route, vehicle or headcount is usually possible and we would much rather adjust than cancel. A change may alter the quoted amount, and we will tell you the revised amount in writing before it applies.
No-shows and long waits
If nobody is present at the pickup point and we cannot reach you, the trip is treated as a no-show and the advance is not refundable. Waiting beyond the free window is chargeable at the rate stated before the trip.
If we cancel
- If we cannot operate your trip, we arrange a replacement vehicle wherever possible.
- If we cannot operate it at all, any advance you paid us is refunded in full.
- For events outside anyone’s control — bandh, blockade, flood, landslide, weather, accident, government restriction — we will get you the closest workable alternative and any unavoidable third-party charges are passed on at actuals.
Refund timelines
Approved refunds are sent back to the same account or UPI ID the payment came from, normally within 7 working days of agreement. Amounts held by a hotel or the railways follow their timelines.
Raising something with us
Call or WhatsApp us with the booking details and we will deal with it directly. Almost everything is resolved in one conversation.
Not sure how it applies to your booking?
Message us with the trip details and we will tell you exactly where you stand.